Complaints

Your Yaasa Desk can no longer be driven up or down, or the display shows an error message? Our troubleshooting guides guides contain many helpful tips on how to solve common problems.

If you didn't find an answer, this is the right place to be. In order to process your complaint as quickly as possible, we kindly ask you to fill out the form below. In some cases, we will also ask for a photo or short video of the product afterwards. You'll learn where to find the serial number for your product on our complaints and returns information page.

If you have a general inquiry or want to return a product, use the contact form provided on our contact page

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Desk Pro 2, Desk Essential, Desk Basic, Desk Basic S and Desk Frame:
The serial number is located under the tabletop, on a silver sticker in the middle of the desk frame. The Desk Pro 2's sticker sometimes obscured by a sheet metal cover, which has to be removed first. The serial number begins with the letters SN followed by 9 digits.

Desk One and Desk Four:
On the Desk One, a sticker with the serial number is located on the underside of the table foot. On the Desk Four, the serial number is on the inside of the table frame.

Chair Classic:
You can find the serial number on the underside of the chair. It begins with the letters SN followed by 9 digits.

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